Customer Service

  • Shipping and Delivery

    We offer FREE Standard Shipping on ALL ORDERS shipping to all US addresses (including PO Boxes and APO/FPO) and discounted shipping Worldwide! Our computer will select the fastest shipping method for your order. You can expect delivery within 2-5 days. We only use delivery services with tracking...

  • What is your return policy if I order the wrong shade?

    Our return policy is quite simple –  If you are not completely satisfied with your purchase, for any reason, within the first 30 days, we will offer an exchange, or refund (your choice). Please contact us for an RMA authorization. FREE Return Shipping for exchanges! FREE Return Shipping fo...

  • Do you offer samples so I can try before I buy?

    We offer a 30-day money back guarantee (and free shipping), so if a product is not satisfactory, you have no worries. We also have makeup artists on-staff that can help you choose the appropriate products and shade(s). You can even send us pictures for a consult! Please contact us.

  • Is your site PCI approved? Is it safe to enter my credit card?

    ABSOUTELY! Our site is 100% PA-DSS certified! Our server must pass all PCI scans quarterly. Our site is secured and verified by outside inspections and we use SSL security technologies. At checkout, you will see the “lock” icon indicating all data moves from your computer to the server encrypted...

  • I lost my Paint by Number Instructions and Face Chart, what should I do?

    Please contact us and we will gladly email you a PDF of our “Paint by Number” Instructions and Face Chart.

  • Is Mommy Makeup sold in my local beauty / department / cosmetics store?

    Our products are available from our website as well as Amazon and others… including many spas/salons, medi-spas and dermatologists LOVE Mommy Makeup, and sell the line. You can be confident in your purchase from MommyMakeup.com, since we offer a 30-day money back guarantee (and free shipping), s...

  • How can I get a free color consultation?

    Please take advantage of our Free Color Consultation program! Simply send us a selfie and which products interest you and we will reply back with shade suggestions. We will also send you a $10 gift card to use toward your order! Start here: https://www.mommymakeup.com/pages/free-color-consultati...